Privacy Policy - MATERRA

Last updated: January 2026

1. Introduction

Materra (“Materra”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring transparency in how personal data is collected, used, and safeguarded.

This Privacy Policy explains how personal data is processed when you access or use the Materra website (https://materra.io) and any related services, platforms, or communications operated by Materra.

Materra processes personal data in accordance with applicable data protection laws, including but not limited to the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant international privacy frameworks.

2. Data Controller

For the purposes of applicable data protection laws, the data controller is:

Materra Lab FZCO
Dubai Multi Commodities Centre (DMCC)
United Arab Emirates

Materra determines the purposes and means of processing personal data and is responsible for its lawful handling.

3. Definitions

Personal Data (PD): Any information relating to an identified or identifiable natural person.
Data Subject: Any individual whose personal data is processed by Materra.
Processing: Any operation performed on personal data (collection, storage, use, disclosure, etc.).
Controller: The entity determining how and why personal data is processed.
Processor: A third party processing personal data on behalf of the controller.
Consent: Freely given, informed, and unambiguous agreement to the processing of personal data.

4. Scope of This Policy

This Privacy Policy applies to Materra’s website and official digital communications.
It does not apply to third-party websites or services linked from our website. We encourage you to review the privacy policies of any third-party sites you visit.

If you do not agree with this Privacy Policy, please do not use the Materra website.

5. Categories of Users

Website Visitors

Individuals who browse the Materra website without creating an account. We may process limited technical and usage data to improve site performance and security.

Users / Correspondents

Individuals who contact Materra, subscribe to updates, request information, or otherwise engage with us digitally.

6. Personal Data We Collect

We may collect and process the following categories of data:

a) Information You Provide Directly

Name and surname
Email address
Professional or institutional affiliation (if provided)
Information submitted via contact forms or communications

b) Automatically Collected Data

IP address
Browser type and version
Operating system
Referring URLs
Pages viewed and navigation paths
Date and time of access
Device and system configuration data

This data is collected through cookies, server logs, and analytics tools.

7. Purpose of Processing

We process personal data for the following purposes:

Operating, maintaining, and securing the Materra website
Responding to inquiries and communications
Providing requested information or updates
Improving website functionality and content
Complying with legal and regulatory obligations
Protecting our legitimate interests, including fraud prevention and cybersecurity

Materra does not sell personal data and does not engage in automated decision-making or profiling that produces legal or significant effects on individuals.

8. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

Your consent
Performance of a contract or pre-contractual steps
Compliance with legal obligations
Legitimate interests, provided these do not override your rights and freedoms

9. Data Sharing and Third Parties

Materra may share personal data only with trusted third-party service providers where necessary, including:

Website hosting providers
Analytics and security providers
Legal, accounting, and compliance advisors

All third parties are contractually required to process personal data in compliance with applicable data protection laws.

Materra does not sell or rent personal data to third parties for marketing purposes.

10. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Where no specific retention period can be determined, data will generally be retained for a maximum of two (2) years following the end of the relevant interaction or relationship.

11. Your Data Protection Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of personal data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us using the details below.

12. Cookies Policy

Materra uses cookies and similar technologies to ensure website functionality, security, and analytics.

Cookies may be:

Strictly necessary (core website functionality)
Functional (preferences and settings)
Performance (anonymous usage analytics)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

More information about cookies can be found at: https://www.allaboutcookies.org

13. International Data Transfers

Personal data may be processed or stored outside your country of residence, including within the European Union and the United Arab Emirates.

Where required, Materra implements appropriate safeguards to ensure an adequate level of data protection in accordance with GDPR and other applicable laws.

14. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the CCPA, including the right to request access to or deletion of your personal data.

Materra does not discriminate against individuals who exercise their privacy rights.

15. Changes to This Privacy Policy

Materra reserves the right to update this Privacy Policy at any time.
Any changes will be published on this page with an updated revision date.

Continued use of the website after changes are posted constitutes acceptance of the revised policy.

16. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: hello@materra.io
Website: https://materra.io